Frequently asked questions
Do you offer refunds?
Due to the nature of digital products, refunds are generally not offered once files are downloaded. Please contact us about product demos before purchasing.
What can I contact you about?
You can reach out with questions about products, licensing, downloads, technical issues, collaborations, or general enquiries.
How long does it take to receive a response?
We aim to respond to all enquiries within 24–48 hours on business days.
I’m having trouble downloading my files - what should I do?
Contact us with your purchase details and we’ll help resolve download or access issues as soon as possible.
Is there a direct email address?
Yes. You can email us directly using the address - luke.griffiths@haptikaudio.com